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Connecting Millions via Multimodal Communication
The award-winning Connect platform is a Software as a Service (SaaS) solution designed to allow users to quickly and easily record, send, and track targeted, time-sensitive voice and text notifications to entire communities in minutes — without having to invest in or maintain additional hardware, software, or phone lines.
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Focus
Blackboard Connect Inc., [formerly The NTI Group, Inc. (NTI)] recognizes that the communication needs of a school superintendent differ from those of a city manager, lieutenant colonel, or even the emergency operations team on a college campus. Therefore, each market segment serviced by the Connect platform is provided a market-specific system and is supported by Client Care Specialists well versed in the unique issues of that particular market. It is this focus that distinguishes Blackboard Connect as the premier mass notification service provider delivering time-sensitive notifications.
Before entering a new vertical, Blackboard Connect works with end-users to ensure that the system anticipates the market's use cases and data categories. Additionally, the interface is modified to ensure that it is intuitive for every type of user who will be sending calls. Blackboard Connect employs Client Care Specialists who understand the dynamics of the markets they serve so that they can provide proactive advice and recommendations that are helpful to that particular market segment based upon observations and best practices learned at the aggregate level. Finally, Blackboard Connect holds round-table sessions with both clients and non-clients to help us identify areas of improvement. No other Software as a Service (SaaS) solution on the market today employs this level of focus or delves so deeply into each market segment.
Dedication
Blackboard Connect consistently applies unwavering dedication to providing superior service to its clients. As a hosted SaaS solution we recognize that service is our primary differentiator versus hardware solutions or blended hardware/software solutions and we are proud of our favorable customer satisfaction ratings (please contact us for a copy of an independent evaluation) and our clients' eagerness to refer us to their peers.
In addition to adapting our systems to meet each market segment's needs, the Blackboard Connect client care team tailors its approach to each client. From assisting in the automation of data imports to providing initial and ongoing coaching on message length, frequency of use, content, and tone to ensure receptiveness and satisfaction from call recipients, we're with you every step of the way.
Blackboard Connect encourages each client to establish assessment and evaluation goals and works with the client throughout the term of the agreement to monitor and track to those goals and we then pass along the lessons learned at the aggregate level to all of our clients. Blackboard Connect is dedicated to assisting our users to exceed their communication goals and works consistently to help our clients achieve measurable results.
Expertise
Blackboard Connect invests significant resources to consistently improve upon our reputation as the leading experts in delivering time-sensitive notification solutions. We go above and beyond standard practices to provide our clients with secure, redundant, technologically superior systems on the back-end while providing well-trained, proactive Client Care Specialists to deliver superior service on the front-end.
Blackboard Connect distinguishes itself from other mass alert and notification providers by employing sophisticated algorithms that analyze network congestion at both the external local level as well as at the regional and national level within our own network to ensure that we are maximizing delivery at every given point of each call.
Further, Blackboard Connect has geographically dispersed data centers, client support centers, and has redundant Telco providers to ensure maximum up-time. The data centers used for sending messages are spread across several states, and span all 3 of the interconnects of the nationwide power grid. Additionally, multiple Telco providers and partners are utilized to ensure multiple levels of redundancy both within and outside of each facility.
Blackboard Connect blends message delivery via the PSTN, VoIP, text messaging through short code, and e-mail to help disperse the load placed upon all of the various pipelines available should there be extreme traffic at either the local or national level or within any given message delivery mechanism. This level of multimodal dispersion and redundancy at the Telco level and within each region helps alleviate issues, should a disruption occur.
In addition to regular, independent security audits, Blackboard Connect routinely evaluates and practices business continuity plans to ensure that, should an outage or other disruption occur, our team is capable of responding quickly to ensure operability.
It is through these types of highly specialized technological, operational, and service techniques that have been refined over many years that Blackboard Connect consistently proves the value of applying focus, dedication, and expertise to everything we do.
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FOCUS · DEDICATION · EXPERTISE
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© 2004-2012 Blackboard Connect Inc. All Rights Reserved Worldwide. Blackboard, NTI, Blackboard Connect, Connect-ED, Connect-GOV, Connect-MIL, Connect-CTY and associated logos are the trademarks or registered trademarks of Blackboard Connect Inc. in the United States and/or other countries. U.S. Patent No. 6,816,878; 7,130,389; 7,174,005; 7,362,852. Privacy Policy Acceptable Use Policy |
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